Contact
We're here to help. Whether you have questions about your account, need assistance with a deposit or withdrawal, or want to report an issue, our support team is available around the clock. This page lists all the ways you can reach us, along with response times and the languages we support.
Live Chat Support
Our live chat team is available 24/7 to answer your questions in real time. Average response time is under 2 minutes. You can access live chat directly from your account or the website. Live chat is the fastest way to resolve most issues.
Email Support
For detailed inquiries or issues that require documentation, you can contact us by email. We aim to respond to all emails within 24 hours. Use the appropriate email address below based on your inquiry type.
- General Support & Account Issues
- [email protected]
- VIP & Premium Players
- [email protected]
- Complaints & Disputes
- [email protected]
- Affiliates & Partnerships
- [email protected]
- Data Protection Officer (GDPR & Privacy Requests)
- [email protected]
- Press & Media Inquiries
- [email protected]
Other Contact Channels
In addition to live chat and email, you can reach our support team through the following channels:
- Telegram — Direct messaging for quick support queries
- Contact form on the website — Submit your message and we'll respond within 24 hours
- Help Center & FAQ — Browse answers to common questions without waiting for a response
Support Languages
Our support team communicates in multiple languages to serve our global player base. For Tanzania, we provide support in English, Urdu, and Hindi. We also support 25+ additional languages across all regions.
Response Times by Channel
- Live Chat
- Under 2 minutes (24/7)
- Within 24 hours
- Telegram
- Within 2 hours
- Contact Form
- Within 24 hours
Legal Information
Mostbet online is operated by a licensed entity regulated under Curaçao eGaming. Below is our legal registration and licensing information:
- Operating Entity
- Mostbet
- License
- Curaçao eGaming
- Domain
- mostbet.tz
- Founded
- 2009
- Minimum Age Requirement
- 18+ years
Help Center & Resources
Before contacting support, you may find answers in our Help Center and FAQ section. These resources cover account setup, deposits and withdrawals, bonus terms, responsible gambling tools, and troubleshooting common issues. Checking the Help Center first can often resolve your question immediately.
Responsible Gambling Support
If you have concerns about your gambling habits or need assistance with responsible gambling tools, our support team can help. We offer deposit limits, loss limits, session time limits, self-exclusion, and cool-off periods. Contact our support team to set up any of these tools or to speak with someone about your gambling.
Data Protection & Privacy Requests
If you have questions about how we handle your personal data, wish to exercise your privacy rights, or need to submit a data subject request, please contact our Data Protection Officer at [email protected]. We comply with applicable data protection regulations and will respond to all requests within the required timeframe.